Distance selling agreement
Prepared under the Turkish Distance Contracts Regulation published in Official Gazette no. 29188 of 27 November 2014.
This is a courtesy translation. In case of any difference between this text and the Turkish version, the Turkish text is the binding one.
No online sale takes place through this website. There is no basket and no payment step; orders are formed by quotation and mutual confirmation. This text is a draft prepared for the day direct online selling opens or an order is taken at a distance, and it should be reviewed by a lawyer before it goes live. In dealings with business buyers, Turkish commercial and contract law applies.
Article 1 · Parties
Seller
Buyer
The person or organisation whose name, address, telephone and email are stated on the order form and the invoice.
Article 2 · Subject
This agreement sets out the rights and obligations of the parties in relation to the sale and delivery of the goods ordered electronically by the Buyer from the Seller, in accordance with the Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation.
Article 3 · Goods, payment and bank details
The type, quantity, unit price, total price including taxes, payment method, currency, delivery address, delivery term and any freight charge are shown on the proforma invoice or order form confirmed by the Buyer. Those details form an inseparable part of this agreement.
The minimum order quantity for wholesale orders is 50 pieces per product. No additional charge beyond the price of the goods may be claimed without the Buyer's express consent.
Accepted payment methods
- Bank transfer in Turkish lira. For domestic orders, against the lira amount shown on the proforma invoice.
- International SWIFT transfer in EUR or USD. For export orders. Sending and intermediary bank charges are for the Buyer's account; the amount stated on the proforma invoice must reach the Seller's account in full.
- Deposit and balance. 50% on order confirmation and the remaining 50% before dispatch. This applies to custom, logo printed and made-to-size orders; production starts once the deposit has reached the Seller's account.
- Credit card. This website has no basket and no payment step, so card payment is taken only through a secure payment link sent by the Seller. Card details are neither seen nor stored by the Seller.
Which method applies is agreed order by order and stated on the proforma invoice.
Bank details and payment security
For security reasons the Seller's bank details are not published on this page. The account name, IBAN and, where needed, the SWIFT/BIC code are given on the confirmed proforma invoice sent to the Buyer.
Payment must be made only to the account stated on that proforma invoice and held in the name of Eratos Kozmetik ve Kişisel Bakım Ürünleri İç ve Dış Ticaret Limited Şirketi. Emails, messages or invoices announcing a change of bank details should not be acted on; confirm by voice on +90 537 870 78 17 before paying. Payments made to third party accounts without that confirmation are not treated as payment to the Seller.
Article 4 · Pre-contract information
Before confirming the order the Buyer acknowledges having been informed of: the essential characteristics of the goods; the Seller's name, MERSİS number, address and contact details; the total price including all taxes and any delivery costs; payment, delivery and performance details; the conditions, period and procedure for the right of withdrawal where it exists; the address and email for a withdrawal notice; the cases in which the right of withdrawal cannot be used; and the right of consumer buyers to apply to the Consumer Arbitration Committee or Consumer Court.
Article 5 · General provisions
- The goods are delivered within the period stated in the order confirmation and in any event within the statutory 30 days. For standard orders, production and dispatch preparation takes 7 to 14 working days.
- If the goods are to be delivered to a person or organisation other than the Buyer, the Seller is not responsible for that party refusing the delivery.
- The Seller is responsible for delivering the goods sound, complete and in accordance with the order.
- Delivery requires the price to have been paid by the Buyer's chosen method. If the price is not paid or is cancelled in the bank records, the Seller is released from the obligation to deliver.
- If force majeure or extraordinary circumstances prevent timely delivery, the Seller informs the Buyer. The Buyer may then cancel the order, ask for an equivalent product, or postpone delivery until the obstacle is removed. On cancellation the amount paid is refunded in full within 14 days.
- This agreement takes effect once the Buyer confirms it, places the order and makes payment.
Article 6 · Delivery, freight charges and delivery terms
Freight charges
Freight cost varies with order volume, carton size and weight, destination and mode of transport, so no fixed scale is applied. The freight charge for both domestic and export shipments is shown as a separate line on the quotation and proforma invoice sent to the Buyer, and becomes binding once the Buyer approves it. No freight charge the Buyer has not approved is claimed from the Buyer.
If the Buyer prefers to use their own carrier, the goods are handed to that carrier in Istanbul and freight is billed directly to the Buyer's account.
Domestic delivery
Shipments go to the address given by the Buyer through a contracted courier or haulier. The Buyer is responsible for giving a correct and complete delivery address; the cost of a second shipment caused by a wrong address is for the Buyer's account.
Export delivery terms (Incoterms 2020)
For export shipments the delivery term is set according to the Buyer's preference as one of the following, and is written explicitly on the proforma invoice:
- EXW · Tekstilkent G2 Blok No:282, Esenler / Istanbul. The goods are placed at the Buyer's disposal at the Seller's premises.
- FCA · Istanbul. The goods are handed to the carrier nominated by the Buyer; export clearance is handled by the Seller.
- FOB · Port of Istanbul. For sea freight container shipments.
- DAP · The place named by the Buyer. The goods are brought to that address ready for unloading.
Unless agreed otherwise in writing, the delivery term is EXW Esenler / Istanbul. Risk of loss or damage passes to the Buyer at the point set by the chosen Incoterms 2020 rule.
Whichever delivery term is chosen, import duties, customs charges, local taxes and any country specific conformity documents are the Buyer's responsibility. The Buyer checks, at their own responsibility, that the goods comply with the import and labelling rules of the destination country.
Article 7 · Right of withdrawal
A Buyer acting as a consumer may withdraw from the contract within 14 days of the goods being delivered to them or to the person at the address they gave, without giving a reason and without penalty. Notice may be sent to the postal or email address above.
The goods must be unopened, unused and resaleable. On withdrawal the price is refunded within 14 days of the notice reaching the Seller.
Detailed return and warranty terms are on the returns and warranty page.
Article 8 · Where withdrawal does not apply
- Goods prepared to the Buyer's own specification or personal requirements, including logo printed, custom sized or personalised items,
- Goods whose packaging has been opened and which cannot be returned for reasons of health or hygiene,
- Goods that by their nature become mixed with other goods after delivery and cannot be separated.
Article 9 · Disputes
Buyers acting as consumers may take disputes to the Consumer Arbitration Committees or Consumer Courts at their place of residence, within the monetary limits announced by the Ministry of Trade. In disputes with business buyers the Courts and Execution Offices of Istanbul have jurisdiction.
Article 10 · Effect
The Buyer declares that they have read and understood all the terms and the pre-contract information set out above and have given the necessary confirmation electronically. The agreement is deemed formed when the Buyer confirms the order.
Payment methods, how freight is charged and the export delivery terms have now been written into this text. Bank details are deliberately not published here; they are given on the confirmed proforma invoice. What remains is for a lawyer to read and approve the text.
Last updated: 25 August 2026